IoChat is a private live audio/video chat solution used by all types of hotels and general hospitality industry. IoChat allows potential or current guests to communicate with the hotel service desk and for hotels' internal communications. The purpose is simple: live chat is used as a tool to spread out a hotel’s service offering to its online presence (hotel's website) and as a tool to win the online competition for hotel visitors (between OTAs and direct bookings).
Audio/Video chat solution benefits:
- On-Site Presence; always on-line and in real-time, directly through your website (another possibility to capture guests), one channel for potential and current guests.
- Future guests can be anonymous, there's no need to use a phone (with its own number displayed) or e-mail (with its address). Some guests prefer this and privacy is high on their priority list.
- Personal touch with an instant reply to any and all specific questions.
- Very efficient (no need for the receptionist to be always behind a desk).
IoChat additional benefit:
- IoChat is self-hosted, therefore even more secure, flexible and completely under your control!